Shipping Policy

Thank you for shopping at My Simple Wear. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Cut-Off & Processing Times

We work diligently to prepare your wardrobe essentials as quickly as possible. Please keep the following preparation timelines in mind:

• Order Cut-Off Time: Our daily cut-off time is 5:00 PM (EST - Eastern Standard Time). Orders received after 5:00 PM will enter our fulfillment preparation queue on the following business day.
• Shipment Processing Time: All orders are processed, quality-checked, and packaged within 1 to 3 business days (Monday to Friday). Orders are not processed, shipped, or delivered on weekends or statutory Canadian holidays.

2. Shipping Rates & Delivery Estimates

Shipping Costs: Promotional Free Shipping may apply storewide within Canada, as highlighted prominently on our store banner. Standard calculated shipping rates (if applicable to specific limited-run design collections or orders under promotional thresholds) will be displayed transparently itemized at checkout.

Below are our standard shipping transit estimates for Canadian deliveries:

*Delivery timelines are estimates and commence from the date of shipping, rather than the date of order. Delivery delays can occasionally occur due to carrier backlogs, Customs clearance inspections, or extreme weather conditions.

3. Shipment Confirmation & Order Tracking

Once your order has been handed over to our shipping carriers, you will receive a Shipment Confirmation email containing your tracking number(s). Your tracking status will typically become active and scannable online within 24 hours of receiving the notification.

4. Customs, Duties, and Taxes

My Simple Wear is based in Canada. For domestic shipments within Canada, standard federal and provincial sales taxes (GST/HST/PST/QST) are calculated and collected at checkout. For any international shipments, My Simple Wear is not responsible for customs fees, import duties, or local tariffs applied upon arrival in your country. All fees imposed during or after shipping are the sole responsibility of the customer.

5. Damaged, Lost, or Missing Packages

If your order arrives damaged, or if your tracking status shows the package as delivered but you have not received it, please contact our support team immediately. Please save all original packaging materials and damaged goods before filing a claim, as we may require photographs to process a free replacement or refund.