Refund and Return Policy

Thank you for shopping at My Simple Wear. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help you with a return or refund.

1. 30-Day Return Window

You have 30 days from the date you receive your package to request a return. Unfortunately, we cannot accept return requests or offer refunds once this 30-day window has closed.

2. Return Eligibility and Conditions

To qualify for a successful return and refund, your item must meet the following criteria:

• The item must be unused, unwashed, unworn, and in the exact same condition that you received it.
• The product must be returned in its original packaging, with all original tags, labels, and protective stickers still attached.
• You must provide the proof of purchase or order confirmation number inside the return parcel.

3. How to Initiate a Return

Returning your items is simple. Please follow these steps:

1. Send an email to our support team at info@mysimplewear.com. Please state your order number and which items you wish to return.
2. Our customer support team will review your request and reply with our designated return shipping address and packaging instructions.
3. Pack your items securely and ship them back using a trackable shipping method. We highly recommend keeping your tracking receipt until your return is fully processed.

Return Shipping Fees: Unless your item arrived damaged, defective, or we made an error in your shipment, the customer is responsible for paying all return shipping costs.

4. Refund Processing and Timelines

Once your return parcel is received and thoroughly inspected at our logistics center, we will send you an email notifying you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original payment method (credit card, PayPal, etc.) within 10 to 14 business days. Please note that additional processing times may occur depending on your bank or financial institution.

5. Damaged, Defective, or Incorrect Items

We hold our quality standards to the highest level. If you receive an item that is damaged, defective, or different from what you ordered, please contact us at info@mysimplewear.com within 48 hours of delivery. Please include clear photos of the defect and the shipping box. We will prioritize your issue and offer a free replacement or a full refund.