Privacy Policy

At My Simple Wear, we are deeply committed to protecting your personal information and respecting your privacy. This Privacy Policy describes how we collect, use, store, and share your personal information when you visit or make a purchase from our store.

By using our website, you agree to the collection and use of information in accordance with this policy, which is designed to comply with Canadian federal privacy legislation (PIPEDA) and Quebec's Law 25.

1. Personal Information We Collect

When you browse or interact with our store, we collect information about you in two primary ways:

• Order Information: When you purchase or attempt to purchase an item, we collect your name, billing address, shipping address, payment information (processed securely through encrypted payment gateways), email address, and phone number.
• Device & Interaction Information: We automatically collect certain information about your device when you load the website, including your IP address, browser type, time zone, and details about cookies installed on your device, as well as how you navigate our site.

2. How We Use Your Personal Information

We use your personal data to power your experience on My Simple Wear. This includes:

• Processing, packing, and shipping your clothing orders.
• Communicating with you regarding order confirmations, updates, or customer support inquiries.
• Screening transactions for potential fraud or risk.
• Providing tailored marketing communications, promotions, and newsletter updates (only with your explicit consent, from which you can opt out at any time).

3. Sharing Your Information

We do not sell your personal data. We only share your data with trusted third parties that help us run our business and deliver your orders:

• Shopify: We use Shopify to power our online store. You can read more about how Shopify protects and processes your personal information here.
• Payment Processors & Logistics Partners: We share your information to secure payments and dispatch shipments to your Canadian home address.
• Legal Compliance: We may share your information to comply with applicable laws and regulations, or to respond to a lawful request for information we receive.

4. Your Privacy Rights (PIPEDA & Quebec Law 25)

As a Canadian resident (specifically within the province of Québec), you are granted specific rights regarding your personal information. You have the right to:

• Request access to the personal data we hold about you.
• Request corrections to any inaccurate or incomplete personal information.
• Request the deletion of your personal information, subject to statutory retention limits (such as sales data required for Canadian tax auditing).
• Withdraw your consent for processing or marketing purposes at any time.

5. Cookies and Tracking Technologies

We use cookies to keep track of items in your shopping cart, remember your language preferences, and analyze site performance. You can choose to disable cookies through your personal browser settings; however, doing so may impact certain functionalities of our e-commerce platform.

6. Security and Retention

We employ industry-standard secure socket layer (SSL) encryption to safeguard your data during transmission. When you place an order, we will maintain your Order Information for our records unless and until you ask us to delete this information.