How long does it take for my order to ship?

We process, quality-check, and package all orders within 1 to 3 business days (Monday to Friday). Orders placed over the weekend or on statutory Canadian holidays will start processing on the following business day.

What is your daily order cut-off time?

Our daily cut-off is 5:00 PM (EST - Eastern Standard Time). Orders received after 5:00 PM will enter our fulfillment preparation queue on the following business day.

What are the estimated delivery transit times?

Once your order is handed over to the carrier, standard transit shipping to most locations across Canada takes approximately 5 to 12 business days.

Do you offer Free Shipping?

Yes! Promotional Free Shipping may apply storewide within Canada, as highlighted on our store's banner. Standard calculated shipping rates (when applicable to specific limited-run design collections or orders under promotional thresholds) will be clearly displayed and itemized at checkout.

How can I track my package?

As soon as your parcel is shipped, you will receive an automated email containing your tracking number and carrier link. Please allow up to 24 hours for the tracking information to update online.

What is your return policy?

We offer a 30-day return window from the date you receive your package. To be eligible for a return, your garments must be unused, unwashed, unworn, and returned in their original packaging with all tags still attached.

Who pays for return shipping?

Unless an item is defective, damaged, or we shipped the incorrect product, customers are responsible for paying all return shipping costs.

What should I do if my order arrives damaged?

We perform strict quality control checks on every item. However, if your order arrives damaged, please contact us within 48 hours of delivery at info@mysimplewear.com. Please attach clear photos of the defect and the shipping box so we can process a free replacement or full refund immediately.

Still have questions?

Our dedicated customer care team is here to help:

Email: info@mysimplewear.com

Hours of Operation: Monday to Friday: 9:00 AM – 5:00 PM (EST) | Saturday & Sunday: Closed

My Simple Wear
9000 Boulevard Leduc, Brossard, QC J4Y 0E6, Canada
Business Number (BN): 168945321
GST/HST No: 168459341RT0001
Import/Export No: 136524256RM0001
Québec NEQ: 1171234567